Tatassist Support

Founding reservation and membership

The $19 Founding 15 reservation and the private $19 monthly membership are separate Gumroad records. The reservation covers the founder's first month after membership activation; the membership then renews monthly until cancelled. Because the records are separate, cancelling one does not automatically refund or cancel the other.

If you want to leave during an eligible refund window, email us so we can check both the reservation and subscription. To prevent a future recurring charge, also cancel the membership through Gumroad before the charge date shown in your account.

What happens after cancellation

Unless a refund ends access sooner, you keep member-library access through the end of the period already paid for. Updated library access, future drops, live sessions, and replays end when that period closes. Files legitimately downloaded while active may still be used by the purchasing artist under the individual license; they may not be shared or resold.

What to include in a support email

• The email address used at checkout.
• The product or membership name.
• What you expected to happen and what happened instead.
• The Gumroad receipt or transaction identifier, if available.

Do not email payment-card details, government ID, tattoo-client health information, signatures, or completed consent records. We do not need those details to investigate a Tatassist purchase.

Contact Tatassist

Email support@tatassist.com. We will respond as soon as practical and may ask you to verify the purchase email before changing access or discussing a transaction.