Product and purchase support
Tatassist Support
Need help with payment, your downloads, or a refund? Email us with the address you used at checkout and the product name.
Email syd@tatassist.comThe current launch offer
The Booked Artist System is $49 at launch, paid once. Checkout is through Stripe. This purchase is not a reservation or a recurring membership.
Missing downloads
After payment, follow the download instructions on the order-complete page. If a download is missing or unavailable, email syd@tatassist.com with your purchase email and receipt or transaction reference. Do not send your card number.
Refund requests
The current product has a 30-day satisfaction guarantee, starting on your purchase date. Send a request from the email used at checkout within that period. See the product refund terms for the applicable conditions.
What to include
- The email address used at checkout.
- The product name and receipt or transaction reference, when available.
- What happened and what you need help with.
Earlier purchases or a different product
Your original checkout and receipt identify the terms and payment provider for an earlier purchase. Today's one-time offer does not change an existing purchase or subscription. Email support if you need help locating the correct record, cancelling an earlier subscription, or checking its refund terms.
Keep sensitive information private
Do not send payment-card details, government identification, tattoo-client health information, signatures, or completed consent records. We do not need them to investigate a Tatassist purchase.